Location- Fort Lauderdale, Florida USA

Level - Experienced Professional

Department - Customer

Working Pattern - Hybrid

Benefits - Benefits at Ideagen

Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out  

Are you looking to grow your career in customer success and revenue operations? Do you enjoy working with customers, solving problems, and learning the ins and outs of SaaS renewals? If so, we want to hear from you!

We’re hiring an Associate Renewals Manager to manage a high volume of small to mid-market customer renewals. This is a fantastic opportunity to build your expertise in contract management, negotiation, and customer retention while contributing to a high-performing team.

• Manage the renewal process for a portfolio of customers ($20K–$50K ARR)
• Handle a large volume of renewals each month, working within 120-day renewal windows
• Review contracts, identify key terms, and prepare standard renewal quotes and agreements
• Lead renewal communications, follow-up sequences, and basic negotiations
• Proactively reach out to customers approaching renewal, addressing questions and concerns
• Collaborate with Customer Success and Account Managers to ensure smooth renewals
• Maintain accurate forecasts and pipeline data in Salesforce
• Generate renewal reports and document all activities
• Participate in training and development to grow your renewal and negotiation skills

• Experience in Customer Success, Account Management, or Business Development
• Familiarity with subscription-based business models
• Basic understanding of contract terms and negotiation principles
• Proficiency in Salesforce or similar CRM platforms
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• A proactive, problem-solving mindset and eagerness to learn

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

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