Location- Fort Lauderdale, Florida USA

Level - Experienced Professional

Department - Customer

Working Pattern - Hybrid

Benefits - Benefits at Ideagen

Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out  

Are you passionate about customer success and revenue growth? Do you thrive in a fast-paced SaaS environment where your ability to build relationships and drive results makes a real impact? If so, we’d love to hear from you!

We’re looking for a Renewals Manager to own the end-to-end renewal process for a portfolio of high-value customer accounts. You’ll play a critical role in driving retention, optimizing contract terms, and ensuring a seamless customer experience — all while maintaining a Gross Revenue Retention (GRR) rate of 93% or higher.

• Own the full renewal lifecycle for a portfolio of customers ($50K–$100K ARR)
• Develop and execute proactive renewal and risk mitigation strategies 120+ days before contract expiry
• Analyze contracts, generate accurate renewal quotes, and negotiate terms to maximize value
• Maintain a 120-day rolling forecast and manage pipeline in Salesforce
• Identify upsell opportunities and collaborate with Account Managers to drive growth
• Build strong relationships with key stakeholders and resolve renewal-impacting issues
• Partner cross-functionally with Sales, Customer Success, Legal, Finance, and Product teams
• Mentor junior team members and contribute to process improvements

• Experience in Renewals, Account Management, or Customer Success in a subscription/SaaS business
• Proven track record of meeting/exceeding renewal and revenue targets
• Strong negotiation and contract management skills
• Proficiency in Salesforce and renewal management tools
• Excellent communication and stakeholder management abilities
• Analytical mindset with a data-driven approach to decision-making

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

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