Location- Fort Lauderdale, Florida 

Level -  Professional

Department - Sales

Working Pattern - Hybrid (three days a week)

Benefits - Benefits at Ideagen

DEI - DEI strategy

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. 

Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

We have an unparalleled opportunity for a dedicated Account Manager to manage client relationships and deliver exceptional service. You will be the primary contact for clients, ensuring their needs are met and identifying growth opportunities.

- Manage client accounts and act as the primary liaison.  
- Build strong relationships to understand client needs and objectives.  
- Develop account strategies and monitor performance.  

- Identify upselling and cross-selling opportunities.  
- Collaborate with internal teams especially customer success for timely service delivery.  
- Address client concerns promptly to ensure satisfaction.  

- Proven experience as an Account Manager or similar role ideally in a B2B environment.  
- Experience up-selling, cross-selling and achieving revenue retention goals  
- Excellent organisational and multitasking abilities.  
- Customer first mindset
- Ability to work collaboratively and adapt to changes.  
- Problem-solving mindset with a results-oriented approach.  

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