Location- US Homebased

Department - Professional Services

Benefits - Benefits & Rewards

DEI -  Ideagen and DEI

Are you looking to leverage your technical and consultative skills in a dynamic environment? As a Technical Account Manager with Ideagen, you will play a pivotal role in representing our innovative technology solutions to our valued customers. This hybrid position allows you to engage directly with clients, guiding them in optimising their use of the DevonWay platform while also driving the development of tailored solutions that meet their unique requirements. If you have a knack for problem-solving and a passion for customer success, we invite you to explore this opportunity further.

- Serve as the primary point of contact for named customers, engaging with all levels of management.
- Proactively identify opportunities to extend the use of DevonWay, suggesting new applications or expanding the user base of existing ones.
- Analyse customer needs and propose improvements to enhance platform utilisation.
- Conduct training sessions for users on deployed applications, ensuring they are equipped to maximise their use of the platform.
- Collaborate with project managers to provide work estimates and project plans.

- Utilise an agile methodology to design and configure applications based on user stories and tickets.
- Adhere to the Ideagen Software Quality Assurance (SQA) process in all developments.
- Plan and manage data conversions, third-party system interfaces, and reference data loads as needed.
- Design, build, test, and deploy SSRS and/or Business Intelligence reports.
- Develop, test, and deploy key performance indicators (KPIs) to measure success.

- U.S. Citizen. 

- Not a citizen of any other country (no dual citizenship).

- Able to pass a security background check. 

- Able to achieve U.S. government security clearance. 

- Able to travel occasionally. 
- Strong customer focus with a comfort level in engaging with a diverse range of customers, including executives.
- Proficient in explaining complex technical concepts to non-technical audiences.

- Demonstrated organisational skills and proven ability to manage tasks effectively while meeting deadlines.
- Ability to remain composed under high-pressure situations, such as service outages or urgent technical issues.

- Solid problem-solving and troubleshooting skills, capable of navigating complex technical challenges.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Strong analytical skills with the capability to connect business and technical requirements for effective solution delivery.

 

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!

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